Privacy Policy

Celestial Commitment to Your Privacy

At LYRĪON, we believe that privacy is a fundamental right, not a privilege. Just as the stars maintain their cosmic dance with perfect harmony, we maintain the highest standards of data protection for our celestial community.

This Privacy Policy explains how LYRĪON Celestial Couture ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website, make purchases, interact with The Oracle, or participate in our cosmic community.

By using our services, you entrust us with your information, and we take that responsibility seriously. We're committed to being transparent about our data practices and giving you control over your personal information.

Information We Collect

To provide our celestial services and enhance your cosmic experience, we collect several types of information:

How We Collect Information

• Directly from you: When you make a purchase, create an account, use The Oracle, or contact us
• Automatically: Through cookies and similar technologies when you browse our website
• From third parties: Such as payment processors and shipping providers (with your consent)
• Community interactions: When you participate in moon circles or style challenges

How We Use Your Information

We use your information to create magical experiences and provide exceptional service:

Core Purposes

• Order Fulfillment: Process purchases, arrange shipping, and handle returns
• Personalized Experience: Create zodiac-specific recommendations and moon phase insights
• Customer Service: Respond to inquiries and provide support
• Improvement: Enhance our website, products, and services based on usage patterns
• Communication: Send order updates, cosmic insights, and relevant offers (with your consent)
• Security: Protect against fraud and unauthorized access

Legal Bases for Processing (GDPR)

For our customers in the European Union, we process your personal data under the following legal bases:

• Contract: To fulfill our agreement when you make a purchase
• Consent: When you opt-in for newsletters or special features
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligation: To comply with applicable laws and regulations

How We Protect Your Information

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law:

• Order Information: 7 years for tax and legal compliance
• Account Information: While your account is active + 2 years
• Marketing Data: Until you unsubscribe or request deletion
• Cosmic Preferences: Until you update or delete them

Third-Party Sharing

We only share your information with trusted third parties who help us operate our business, and only to the extent necessary:

• Payment Processors: Stripe, PayPal (encrypted payment data only)
• Shipping Partners: Royal Mail, DHL, FedEx (address and contact details only)
• Service Providers: Email marketing, analytics, hosting services (with strict data protection agreements)
• Legal Requirements: When required by law or to protect our rights

We never sell your personal information to third parties.

Cookies & Tracking Technologies

Like stars in the night sky, cookies help us navigate and enhance your cosmic journey on our website.

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect your experience on our site:

• Browser Controls: Most browsers allow you to block or delete cookies
• Opt-Out Tools: Digital Advertising Alliance and Network Advertising Initiative provide opt-out mechanisms
• Do Not Track: We respect "Do Not Track" signals, where supported

Your Cosmic Data Rights

You have the following rights regarding your personal information:

Exercising Your Rights

To exercise any of these rights, please contact us using the information in the Contact section. We will respond to your request within 30 days.

Verification: For security purposes, we may need to verify your identity before processing certain requests.

No Discrimination: We will not discriminate against you for exercising your privacy rights.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

Our Stance

• We do not target children with our marketing
• We do not knowingly collect data from children under 16
• If we learn we have collected personal information from a child under 16, we will delete it promptly
• Parents or guardians can contact us to review or delete their child's information

Parental Consent Required: For our "Moon Girls" and "Star Boys" collections, we require parental consent for any purchases or interactions by individuals under 16.

Policy Updates & Changes

As our cosmic journey evolves, so may our privacy practices. We will update this policy as needed to reflect changes in our services or legal requirements.

How We Notify You of Changes

• We will post the updated policy on this page with a new "Last Updated" date
• For significant changes, we may notify you by email or through website announcements
• We encourage you to review this policy periodically
• Continued use of our services after changes constitutes acceptance